groovehq.com#1 Top Rated Help Desk Software (4.8/5 Stars on G2)

Groove-Logo-Color What’s new Product Inbox Knowledge Base Live Chat Reporting Integrations PricingResources Blog Our Knowledge Base Sign In Free trial Sign In Free trial Ready to get started with Groove? No credit card required Full access to all features 2 minute setup Start free trial Book a demo Groove 4.0 coming soon! 4.8/5 Customer support headaches eliminated. With Groove you can manage all your customer support requests in a simple to use platform so you can focus on growing your business. Start your free trial Get a demo Start your free trial Get a demo Trusted by 118,000+ USERS since 2012 View demo View demo Deliver world-class customer service with more confidence and less stress. Shared inbox Team collaboration Knowledge base Reports & analytics Automated workflows Integrations Live chat widget AI powered Start your free trial Book a demo Voted highest ROI help desk for SMB’s three years in a row. We listen to our user’s feedback and make Groove better every year with new improvements and ” Andy Johnson Founder & CEO @High SideWe found the perfect fit in Groove . Sharing emails, allocating responsibility, templates, and efficient workflow - all in one!” Brett Giren President & Co-founder @Isibindi Africa LodgesIt’s the perfect solution ! Easy tracking, collaboration, and a valuable knowledge base for efficient customer support.” Jeremy Dagerath Head of Customer Success @C12 GroupWe switched to Groove from Zendesk because of simplicity . No more complexity, just personalized emails and great deliverability.” Stenn Transeth Head of Customer Success @The Hustle Groove stood out with its design and simplicity versus Zendesk . Easy to use, customer-centric, and no overwhelming ticket chains.” Eric Merckley Founder & CEO @Echidna SewingSeamless and powerful : Groove transformed our B2B support, simplifying teamwork while keeping the personal touch.” Alexander Ferguson CMO @Teraleap Groove transformed our agency’s workflow, keeping everything tidy, clients happy, and projects on track. A game-changer !” Jack Manley Founder @Freestyle Digital Why over 118,000 users love Groove. Groove is the perfect help desk solution for YOU. Here’s why over 118,000+ smart business owners and customer support agents love Groove, and you will too! Take back control of your support inbox. Keep everyone on the same page and resolve issues faster. Say goodbye to scattered emails and fragmented conversations. Easily track and manage all communication. This streamlined approach saves you time and enhances efficiency, allowing you to provide prompt and effective support to your customers. Increase team productivity and efficiency. Collaborate effortlessly with your team using Groove. Assign messages, leave private notes, and track who’s handling what. No more confusion, just streamlined teamwork that boosts productivity and enhances collaboration. Reduce stress and enhance confidence. Say goodbye to chaos. With user-friendly features and intuitive design, we prioritize ease of use and customer satisfaction. No more confusion, delays, and missed messages. Experience smooth support, free from frustration, for both you and your customers. We do the heavy lifting. Tired of the complexity of support management? Groove’s intuitive platform takes the weight off your shoulders, providing a seamless solution for all your customer interactions. Experience the relief of efficient support management without the hassle of multiple tools and platforms. A premium support solution without breaking the bank. Customer support at a price point that won’t strain your budget. Get exceptional value without compromising on quality, making it the smart choice for businesses looking to maximize their return on investment. Built with you in mind. Small to medium sized businesses have unique needs, and our platform is designed to recognize those needs. Whether you’re a startup or an established small business, our platform provides the support infrastructure you need to succeed, empowering you to deliver exceptional customer service and drive growth. Finally, a help desk that’s easy, powerful & priced fairly. Start your free trial Book a demo Real talk from Groove on customer service. Omnichannel Customer Support: Why Do You Need It? Customer satisfaction’s importance can not be overstated. It gives you potential referrals, decreases churn, and increases LTV. Debunking the Myth: Why AI Enhances, Not Replaces, Human Customer Support As stories of AI chatbots replacing entire customer support teams circulate, it’s easy to feel uneasy about the future. AI Customer Service: How To Start? ChatGPT was released around 12 months ago, yet for many people, it is hard to imagine their daily work without it. Read More articles about customer service Helping small businesses deliver world-class customer service with more confidence and less stress. Products Shared Inbox Knowledge Base Integrations Mobile apps All Features Company CustomersGrowth Blog Customer Support Blog Compare Email Gmail Zendesk Freshdesk Help & Resources Our Knowledge Base Developer API Customer Service Phrases Customer Service Skills Self funded, profitable and proud. Status page Terms & Conditions Privacy...