groovehq.comGroove | Build better customer experiences with Groove

Features Support Integrated customer support Educate Knowledge base and smart self-service Chat Live chat and messaging Insights Analytics and insights Integrations 40+ integrations Pricing Blog Resources Help Center Book a Demo Developers Log in Try it free Try it free Build better customer experiences with Groove Everything you need to convert, support, and delight your customers. Free 15-day trial Free 15-day trial Watch a demo What you can do with Groove Collaborate on conversations Deliver instant answers Chat with your customers Find your VIPs Integrate your favorite tools Book a demo Private Notes: Collaborate behind the scenes with notes that only you and your team can see. Assignments: By assigning conversations to specific teammates, it’s always clear who is responsible for what. Statuses: Know where every conversation stands by marking it as Open, Snoozed, or Closed. Collision detection: Easily see if a teammate is already replying to a conversation to avoid embarrassing double replies. New Conversations: Send customer emails or log phone call conversations. Customer Profiles: See the full history of every customer at a glance, without having to search. “With Groove’s help, we’ve seen a 20% decrease in support volume, a 46 minute faster response time and our happiness score is up to 89% .” Steve Brennan Unsplash We've got your back We're here every step of the way making sure you and your team deliver standout customer experiences easily  with Groove. World class support Contact us anytime, anywhere. We got you. Visit our Help Center Training Webinars and Demo’s Attend a webinar or 1-1 demo to learn how to get the best use out of Groove. Book a demo Learn from our Blog Become a customer experience expert with our blog posts, guides and ebooks. Visit our Blog 10,000 companies and 70,000 people build better customer experiences with Groove Try Groove Free Try Groove Free Learn more. Grow more. Read Article Zendesk vs Freshdesk vs Groove: 3 Real Questions Answered Melissa Rosen 7 min read Read Article Auto-Reply Email Sample: A Customer Service Autoresponder Template that Feels Human (Even When It’s Not) Erika Trujillo 7 min read Read Article Gmail vs Outlook vs Groove: Which Inbox Provides the Best Experience for Your Customers? Melissa Rosen 9 min read Request early access to Live Chat Be the first to know when our Live Chat is here! Business email Your name Company size Please select 1-3 4-10 11-25 26-50 51-100 100+ Job title Please select CEO or founder CS representative CS manager or director Marketing or sales dept. Other Request Early Access! Looks you haven’t filled in all details You're on the list We'll keep you posted first thing when our Live Chat launches! Product Product Shared Inbox Knowledge Base Reporting Integrations All Features Company Company Customers About Us Roadmap Blog Compare Compare Email Zendesk Desk.com Freshdesk Help & Resources Help & Resources Our Knowledge Base Developer API Brand Assets Customer Service Phrases Customer Service Skills Status page Terms & Conditions Privacy Policy © Groove 2020...